Support

We're here to help.

Have a question about SimplyKanji? Found a bug? Need help with your subscription? We'd love to hear from you.

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Contact Us

The fastest way to get help is to email us directly:

support@simplykanji.app

We typically respond within 24 hours.

Frequently Asked Questions

How do I cancel my subscription?

All subscriptions are managed through Apple. Go to Settings → Your Name → Subscriptions → SimplyKanji → Cancel. You'll keep access until your current billing period ends.

How do I request a refund?

Refunds are processed by Apple. Visit reportaproblem.apple.com to submit a request.

Is my progress saved?

Yes! Your study progress, streaks, and SRS data are saved locally on your device. They persist as long as the app is installed.

Which JLPT levels are free?

N5 (100 kanji) and N4 (300 kanji) are completely free, forever. Premium unlocks N3, N2, and N1.

I found a mistake in the kanji data.

Thank you for helping us improve! Please email support@simplykanji.app with the kanji character and what needs to be corrected. We'll fix it in the next update.

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